Terms and Conditions
Man with Van Northolt Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Northolt provides removal and related services in Northolt and surrounding areas. By placing a booking, using our website, or instructing us to carry out any service, you agree to be bound by these Terms and Conditions.
These terms are intended to clearly explain our responsibilities and your responsibilities, so that your move or transport service can be completed safely, efficiently and with a clear understanding of what is and is not included.
Definitions
In these Terms and Conditions, the following expressions have the following meanings.
Man with Van Northolt, we, us or our means the removal and transport service trading as Man with Van Northolt.
You or your means the customer who books, pays for or uses our services, including any person acting on your behalf.
Services means any removal, man and van, transport, loading and unloading, packing, furniture dismantling or reassembly, waste removal or related services provided by us.
Goods means the items of property to be moved, transported, stored, handled or removed by us.
Booking means a confirmed reservation for our services, whether made online, by message or in writing.
Scope of Services
Man with Van Northolt provides man and van and small removal services for domestic and commercial customers in Northolt and nearby locations. Our services typically include loading, transport and unloading of your goods between agreed collection and delivery addresses.
Additional services such as packing, furniture dismantling and reassembly, and waste collections may be offered by prior agreement and may be subject to additional charges and specific terms within this document.
The exact scope of work for each job will be based on the information you provide at the time of booking, including property access details, size and quantity of items, and any special handling requirements.
Booking Process
You may request a quote for our services by providing us with accurate and complete information about your move or transport requirements. This typically includes the collection and delivery addresses, access details, dates and times, volume of goods, and any special items or conditions that might affect the job.
A booking is only confirmed once we have accepted your request for services and provided a booking confirmation. We reserve the right to refuse any booking at our sole discretion, for example where we believe the work cannot be carried out safely or lawfully.
It is your responsibility to check the details in the booking confirmation and to notify us promptly of any errors or changes. Changes to the date, time, address, number of items or access details may affect the price and our availability.
We may request a deposit or partial payment in advance to secure your booking. If this is required, we will inform you at the time of booking, and the booking will not be considered final until the deposit has been received.
Access and Parking
You must ensure that there is suitable access and parking for our vehicle at both the collection and delivery addresses. This includes arranging any necessary parking permits, visitor permits or dispensations from local authorities where applicable.
If you fail to arrange adequate parking and we incur parking charges or penalties, these costs may be added to your final bill. Delays caused by insufficient access or parking may also result in additional time-based charges.
It is your responsibility to inform us in advance of any access restrictions, such as narrow streets, low bridges, height or weight limits, limited loading bays, internal or external stairs, long carrying distances or issues with lifts. Failure to do so may result in additional charges, delays or, in extreme cases, us being unable to complete the job.
Customer Responsibilities
You are responsible for ensuring that all goods to be moved are properly packed, labelled and ready for transport unless you have specifically booked a packing service with us. Fragile items should be appropriately protected and clearly marked as fragile.
You must be present, or represented by an authorised adult, at the collection and delivery addresses to provide access, instructions and approvals. If no one is present at the agreed time, waiting charges or an aborted job fee may apply.
You must ensure that items to be moved are safely accessible and not obstructed. We are not obliged to remove fixed fittings, floor coverings, or items that are unsafe to move without specialist equipment or additional labour.
You must inform us in advance of any items that may require special handling, such as heavy safes, pianos, large appliances, fragile antiques or items of high value. These items may be subject to different handling arrangements or may be excluded from our liability as set out below.
Payments and Charges
Charges for our services may be based on hourly rates, fixed prices, distance, size of the vehicle required, number of staff required, or a combination of these. The basis of the charge will be communicated to you before you confirm your booking.
Unless we agree otherwise in writing, payment is due on or before completion of the job. We accept commonly used methods of payment appropriate for local removal services, and you agree to have the means to pay available on the day of service.
If additional work is requested on the day that was not included in the original booking, such as extra pick up points, additional stops, additional items or extended waiting time, we may charge extra at our current hourly rates or an agreed supplementary fee.
If payment is not made when due, we reserve the right to charge interest on the outstanding balance and to take appropriate steps to recover the debt, including any reasonable legal or collection costs incurred.
Cancellations and Changes
You may cancel or amend your booking by giving us notice. Because we reserve time, staff and vehicle capacity for your booking, cancellation charges may apply depending on when you notify us.
If you cancel more than 48 hours before the agreed start time, no cancellation fee may apply, although any non-refundable third party costs already incurred may be charged.
If you cancel between 24 and 48 hours before the agreed start time, we may charge up to 50 percent of the quoted price.
If you cancel less than 24 hours before the agreed start time, or on arrival of our team at the collection address, we may charge up to 100 percent of the quoted price.
Where a deposit has been paid, it may be retained and set against any applicable cancellation fee.
If we need to cancel or re schedule your booking due to circumstances beyond our reasonable control, such as vehicle breakdown, severe weather, accidents or illness, we will inform you as soon as possible and, where feasible, offer an alternative date or time. Our liability in such cases is limited to a refund of any deposits or payments made for services not yet provided.
Delays and Waiting Time
While we make every reasonable effort to attend at the agreed time and complete the work within the estimated period, arrival and completion times are estimates only and are not guaranteed. Traffic conditions, accidents, access issues and other unforeseen events may cause delays.
If delays occur due to circumstances within your control, such as the property not being ready, lack of access, inability to contact you, or incomplete packing, we may charge waiting time at our standard hourly rates.
Items Not Accepted and Prohibited Goods
We do not accept for transport or handling any items that are illegal, dangerous, explosive, corrosive, flammable or otherwise hazardous. This includes, but is not limited to, gas cylinders, petrol, diesel, oil, paints, solvents, fireworks, firearms, ammunition, chemicals and any substances classified as hazardous under applicable law.
We also do not accept perishable goods, live animals, plants that may suffer damage in transit, or items requiring controlled environmental conditions unless specifically agreed in writing.
We will not be liable for any loss, damage or consequences arising from your failure to declare or remove prohibited items. We reserve the right to refuse to transport or handle any goods that we consider unsafe or unlawful.
Waste Regulations and Rubbish Removal
Where we provide waste removal or rubbish clearance as part of our services, we will handle waste in accordance with applicable waste management and environmental regulations. Waste will only be transported to authorised facilities or transfer stations.
You must accurately describe the type and quantity of waste to be removed. Certain types of waste such as hazardous materials, clinical waste, asbestos, tyres, chemicals and electrical items may be subject to special regulations or may not be accepted. Additional charges may apply for specific categories of waste that incur higher disposal costs.
You confirm that any waste handed to us is lawfully yours to dispose of and that it does not contain prohibited materials. If we incur additional costs, penalties or claims because waste has been misdescribed or contains prohibited items, you may be liable to reimburse us for those costs.
Fly tipping is illegal. We do not dump or abandon waste, and we will not comply with any request that would breach waste legislation or environmental law.
Liability and Limitations
We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage is subject to the limitations set out in this section.
We are not liable for loss or damage arising from your failure to adequately pack, protect or secure items, unless we have expressly agreed to pack those items and have done so negligently. We are also not liable for damage to furniture or items that require dismantling or assembly where such tasks are carried out at your request and risk.
We are not liable for normal wear and tear, minor scratches, scuffs or marks that may occur during normal handling, especially in tight access areas such as stairwells and narrow corridors. We will take reasonable care but cannot guarantee the avoidance of all minor cosmetic damage in challenging access conditions.
We are not responsible for electrical or mechanical derangement of appliances or equipment unless there is clear evidence of physical damage caused by our negligence.
Our total liability for any claim for loss or damage to your goods, whether arising from contract, negligence or otherwise, is limited to a reasonable estimate of the current market value of the goods, capped at a maximum aggregate amount per job that is proportionate to the price paid for the service. We may offer or recommend additional insurance for high value items by separate arrangement.
We are not liable for any consequential, indirect or purely economic losses, including loss of profit, loss of use, loss of opportunity or any losses arising from delays, missed appointments or failure to meet specific time slots.
You must inspect your goods and the premises as soon as reasonably possible on completion of the job. Any visible loss or damage that you consider to be our responsibility should be notified to us promptly and in any event within a reasonable time frame after the service, allowing us to investigate.
Exclusions of Liability
We are not liable for any loss or damage where this arises from circumstances beyond our reasonable control, including but not limited to war, terrorism, riot, civil commotion, natural disasters, severe weather, road closures, strikes, industrial action, or compliance with law or governmental order.
We are not responsible for loss or damage arising from your failure to comply with these Terms and Conditions, your acts or omissions, or the acts or omissions of third parties present at the premises.
Insurance
We maintain appropriate business cover suitable for a local man and van removal service, subject to the terms, conditions and exclusions of the relevant policy. Our cover is not a substitute for your own home, contents or commercial insurance.
You are encouraged to ensure that your own insurance policies cover your goods during packing, loading, transport and unloading, and to seek additional cover where necessary, especially for high value or delicate items.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise your concerns as soon as possible so that we have the opportunity to investigate and, where appropriate, put matters right.
We will endeavour to respond to complaints promptly and to resolve disputes in a fair and reasonable manner. If a dispute cannot be resolved through informal discussions, either party may consider seeking independent advice or using mediation or other alternative dispute resolution methods.
Privacy and Data
We collect and process personal data such as names, addresses and contact details for the purpose of providing our services, managing bookings and handling payments. We will handle this data in accordance with applicable data protection laws and use it only for legitimate business purposes.
We will not sell your personal information to third parties. We may share data with trusted partners where required to deliver the service, comply with legal obligations or protect our lawful interests.
Amendments to these Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to that booking, unless we agree otherwise in writing.
Any updated terms will be made available on our website or provided to you upon request.
Severability
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, subject to any mandatory provisions of law that apply for the benefit of consumers.
By confirming a booking or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
